The case for embracing external expertise in software maintenance

QTeam Solutions
3 min readJan 23, 2024


In today’s business landscape, software has become an indispensable tool for driving innovation and growth. Ensuring the longevity, performance, and security of these software systems requires meticulous maintenance. Otherwise, the consequences can be significant. A study by CA Technologies found that 41% of IT executives believe that every hour of downtime costs their company over $300,000 in lost revenue and productivity.

While many businesses manage software maintenance in-house, the decision to outsource this critical function to specialized providers can yield substantial benefits — just like in the case of software development or software testing. In this article, we will delve into the key advantages of opting for external expertise when it comes to software maintenance.

Access to specialized expertise

Outsourcing provides businesses with access to a wealth of knowledge and experience from seasoned software maintenance professionals. In fact, according to a survey by Deloitte, 57% of businesses outsource to tap into specialized skills not readily available internally.

In today’s competitive tech industry, finding and retaining skilled software maintenance professionals can be a challenge. Companies often face internal recruitment hurdles, the rising cost of labor, and the difficulty in keeping up with the latest technological advancements.

Outsourcing eliminates or at least helps mitigate these challenges, providing businesses with access to a global pool of qualified experts that they might not otherwise get.

Reduced costs

Cost-effectiveness is a compelling reason to consider outsourcing software maintenance. When companies let other parties handle their software maintenance activities, they don’t need to spend time, energy, and money on recruitment, retention, training, or the procurement of specialized tools. Instead, they can focus on their core business activities, such as product development, customer service, or marketing.

Outsourcing software maintenance can significantly reduce overhead costs, freeing up precious resources that can be better utilized for strategic initiatives. Additionally, outsourced providers often leverage economies of scale and enjoy access to lower-cost labor markets, further reducing the overall cost of maintenance.

Improved efficiency and productivity

By delegating the intricacies of software maintenance to external experts, businesses can streamline their operations and enhance overall efficiency. Instead of diverting their internal teams’ attention to maintenance tasks, companies can empower them to focus on strategic initiatives that drive growth and innovation for the long term.

Outsourcing also allows businesses to benefit from the expertise of specialized maintenance teams, ensuring that their software systems are maintained at the highest levels of performance and security. This, in turn, reduces the risk of downtime, minimizes disruptions to business operations, and safeguards customer satisfaction.

Scalability and flexibility

Software maintenance needs can vary significantly over time, depending on factors such as business growth, seasonal demands, or technology upgrades. Outsourcing provides businesses with the flexibility to scale up or down their maintenance resources as needed, ensuring that their software systems are always properly supported.

This adaptability is particularly valuable for businesses with fluctuating workloads or seasonal peaks. Instead of having to hire and lay off internal maintenance personnel (which can hurt in other ways as well, employer branding would be one such aspect), companies can simply adjust their outsourcing contract to match their current needs. This eliminates the hassle and expense of managing internal staffing changes.

Reduced risk of internal expertise gaps

Internal expertise gaps pose a significant risk to software maintenance continuity. Staff turnover, training delays, and the constant evolution of technology can leave businesses vulnerable to downtime and disruptions. Outsourcing software maintenance to a specialized provider mitigates these risks by providing a consistent source of expertise. It’s up to the company you partner with to make sure they are always up to date with the tools and systems you use.

How QTeam Software Solutions can help

If you have a software solution in need of maintenance, let’s get in touch. We’ve helped companies, big and small, tackle their software challenges and we can do the same for you. Check out what our current clients have to say.

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Originally published at on January 23, 2024.



QTeam Solutions

Our team delivers complex digital solutions in industries like e-learning, e-commerce and social media marketing